We value our customers time & money and hence strive to ensure that they receive their purchased product in the finest of conditions, on or before the committed date. In order to do so, we have partnered with leading logistics/courier companies such as FedEx, UPS, DHL etc.
The order will get delivered anywhere between 7-15 days, depending upon the customer's location and the customs clearance procedure of the destination country.Shipping Charges:
If your parcel is damaged or tampered with when you receive it, then please refuse to accept it. You can call our customer care at +918046163052 or mail us at firstname.lastname@example.org
mentioning your order number and we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
KOSKII reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
In an event wherein the customer wishes to cancel his/her order post-confirmation, he/she should either call us at +918046163052 or email us at email@example.com stating the Order No.
You may cancel an order within 24 hours after placing it. No cancellations are permitted beyond 24 hours barring extenuating circumstances. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of Koskii & the refund would only be in the form of a credit voucher code. You can email us at firstname.lastname@example.org for any cancellation requests. Cancellation requests are not accepted through phone or online chat services.
Discount coupon codes are not applicable on sale products.
Customized products cannot be returned or exchanged unless there is a manufacturing defect with the same. There will be no discount available for the customization cost for any product.
Facetime or Skype call Orders
Products ordered on Facetime or Skype calls cannot be canceled once an order is placed.
There will be no discounts available on any product purchased on Facetime or Skype calls.
Products purchased on Facetime or Skype calls will be eligible for returns or refunds only if there are any manufacturing defects with the same. Accessories are not returnable.
Order delay/cancellations due to delay
Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your advice on this matter which may result in your order being delayed.
In case our garment construction expert team notices that the measurements you have provided are incorrect or if there is a variation, then we may approach you to cross-check the measurements again. The time taken for these measurements to be re-checked may also delay an order.
At any point in time during the garment construction process, the product cannot be canceled.
A canceled order within 24 hours will result in a credit voucher code for a future purchase or a refund in your bank account. Refunds will be rolled back to their source account within 7 business days.
During peak periods such as Sales or Festive periods, processing returns might be delayed slightly.
Products purchased during Sale will not be eligible for refunds.
At no point in time, will Koskii issue refunds more than the value of the product.
If you wish to return an order, kindly email our team at email@example.com
You will have to ship the product(s) on your own.
The order needs to be shipped to the following address:
Akya Retail Pvt Limited,
c/o Koskii Tower,
19 Kamaraj Road,
Bangalore - 560001
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs as applicable.